FAQ
Frequently Asked Questions
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RETURN POLICY:
- ALL SALES ARE FINAL. There are NO returns or exchanges on ALL orders. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by our payment system.
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SHIPPING AND PROCESSING TIME:
- Please allow 1 - 2 weeks for production & processing time. Shipping and tracking numbers will be sent to your e-mail. Please keep in mind that postal companies may be experiencing delays. There is also a possibility that you may receive more than one package at a time. We are partnered with multiple manufacturers and each company has their own time frame for production.
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TRACKING:
- At times, the courier may not scan that package immediately. Once you have been notified about your package’s departure, please allow tracking information 48 hours to update once notified.
- Once your order has left the facility, we no longer have any contact or control over your purchase and you will need to get in contact with the courier directly to obtain any information or concerns you may have.
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CARE INSTRUCTIONS
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MACHINE WASHING:
- Turn printed shirts inside-out before washing. This will prevent other garments from rubbing against the print and the dreaded “pilling” of T-shirt fabric.
- Pre-treat areas with a stain remover spray. Do not add extra detergent. Commercial spray products are safe and work well.
- Gently buff stains with a clean washcloth. Do not use brushes or anything abrasive. Working the fabric against itself can work if you don’t have a washcloth.
- Separate similar colors, weight, and textures. Avoid overfilling the washer or adding heavy materials such as jeans and towels, which can aggravate the fabric.
- Use mild detergent with cold water on a gentle cycle. Warm water, harsh detergents, and aggressive wash cycles are the number one things that damage tees.
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MACHINE DRYING:
- Turn printed shirts inside-out before drying. This will prevent other garments from rubbing against the print, as well as the dreaded “pilling” of T-shirt fabric.​
- Separate out similar weights and textures. Avoid overfilling the dryer or adding heavy materials such as jeans and towels, which can aggravate the fabric.
- Use the lowest possible heat setting or Permanent Press. Heat damages and shrinks fabric and prints, including polyester. Try to remove the tees early before the cycle ends.
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IRONING:
- Turn your tee inside-out and drape it onto an ironing board.
- Use iron on the lowest temperature setting, with little to no steam.
- Place a towel or cloth between T-shirt and the iron as your work.
- Continue to reposition the tee and towel as you iron the whole tee.
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STEAMING:
- Hang your tee up inside-out with a hanger and fire up a handheld steamer.
- Use the lowest temperature setting and move the steamer across the fabric.
- Avoid steaming directly onto the print– work around it or steam sparingly.
- Do both sides and the sleeves, and put on right afterward if possible.
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